hundo faqs

Commonly asked questions about hundo, CareerCon, and help & support.
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About hundo

What is hundo?

hundo is launching CareerCon23, an on-demand content stream where you can discover the future of learning and work experience. Register for access to on-demand content, and create your hundo avatar and profile.

What if I don’t know anything about web3 or the metaverse?

That's OK. It's brand new. But you’re in the right place to find out. CareerCon22 will have something for everyone - from the basics to deep dives with industry-leading pros. CareerCon22 will feature leading creators, artists, and metaverse brands.

Your account

How do I reset my password?

You can reset your password from the login page. Simply click “Reset my password” and enter the email address you used to register your account and we’ll email you a link to reset your password. 

I’ve lost my log-in details, how can I get help?

If you do not have access to your account and are not able to reset your password, then please contact us or email for help accessing your account.

I purchased a subscription by mistake, how do I get a refund? 

Please contact us or email with your account details and we’re happy to help from there. 

How do I close my account and GDPR enquiries.

If you would like to close your account, would like any of your data to be removed from our databases, or if you would like information on the data we hold about you, please contact us or email

How do I change my account details?

Please contact us on and we’ll help you.


If you have any concerns about welfare or safeguarding, please contact us or email immediately.

What do you do with my data?

We believe that you should own your own data. We will ask you for information such as your name, email address and date of birth, but all other information is voluntary. We will not share your personal data with any third party.

technical support

The video is buffering, how can I improve the streaming?

We recommend a minimum download speed of 500 kbps or higher in order to stream our lowest playback quality (240p). Keep in mind that bandwidth can fluctuate, especially on Wifi or mobile networks.

We use Vimeo to provide video streaming. Check out their troubleshooting guide to help resolve common issues. If you are still experiencing problems, feel free to contact us or email

hundo is blocked in my office/school/college?

Please ask your site IT team or administrator to provide access to the hundo domain in their firewalls or VPNS.

Our domains are "" and ""

Device support is supported on Chrome, Firefox, Safari, and  Brave, on PC, Mac, iOS and Android.

What about the environmental impact of Web3?

We're working with Luke Howell MSI CEnv FIEMA from Hope Solutions, a pioneering sustainability consultancy in tech, media and entertainment.

Hope Solutions is behind innovative sustainability programmes for Coldplay, Shawn Mendes, and businesses such as Warner Music Group, Live Nation and IMG. They're working with us to ensure our events have a genuinely positive environmental impact.

We can't prepare for the future of work if there's no future.


What is CareerCon23?

CareerCon23 is the world’s first Web3 careers event for a global Gen Z audience to discover the future of learning and work.

A two-day immersive event for a global Gen Z audience, along with parents, employers, and educators. featuring unmissable talks, panels, drops, immersive experiences, and more.

When is CareerCon23?

CareerCon23 will take place at the start of November.

Content will be available on-demand to watch anytime, anywhere.

What type of immersive experiences are available?

You can create your Ready Player Me Avatar, explore our artist-in-residence gallery on the Immersive Kind Spatial network and join the Ruby Room experience.