Hundo’s Junior Account Manager in Customer Success, Anouska, gives us insight into what it’s like to have dyslexia and dyspraxia, and how institutions and workplaces can better support neurodiverse people. We also chatted about her role at hundo, tips for working remotely, and her hopes for 2022.
Introduce yourself...
My name is Anouska Moss and I’m 22 years old from North London.
Tell us what you do at hundo!
I am a Junior Account Manager in Customer Success and hundo’s second Gen Z hire! I work closely with companies and clients who struggle to connect with a Gen Z audience. Working with Jen, we manage timelines, content delivery and insight presentations whilst keeping everyone informed and happy.
What were you doing before hundo?
I just completed a masters in criminology and criminal justice and I came out of that and realised I didn’t want to go into a job to do with my degree. I already had experience in administration, so I looked for a job within that field. That’s when I found a job in a utility company. I was there for a 3-month contract and after my 3 months, I decided not to extend.
How did you hear about hundo?
After leaving my previous job, I knew I wanted to move away from admin so I looked for a job in a customer interacting role. I used all the main job searching websites and that’s when I found hundo on LinkedIn. After learning more about the company and its mission, I knew I wanted to apply!
Do you think that being neurodiverse has helped or affected you?
I don’t think it’s helped me, but I don't believe it has disadvantaged me. I have managed to do well in school, and go on to do an undergraduate and a postgraduate degree.
In your own words, can you tell us what is dyslexia and dyspraxia?
I would say that dyslexia and dyspraxia differs for everyone. For me, dyslexia means I have a poor short-term memory where I struggle to quickly store visually and verbally presented information. I find I need to take more time to ensure that I have correctly processed the information.
Dyspraxia affects my fine motor skills where I have problems with gripping a pen, hand aches, and difficulty with copying words or sentences without making mistakes.
How has dyslexia and dyspraxia affected you at school and university?
I have always known I was dyspraxic and I was diagnosed when I was 3 years old and I wasn’t able to speak. In primary school, it was hard because I had to go through speech therapy and I was behind everyone in my year. Once I finished speech therapy I was fine and I haven’t had to have speech therapy again.
In secondary school, I would have to read things where there was a lot of information. I would have to revise a bit harder and it would take me longer to process information. I had no idea I was dyslexic until I started uni and I decided to put myself forward for the test and got diagnosed.
After I was diagnosed I felt like I could get help and receive the support I needed such as extra time, extension for coursework, and use laptops for my exams.
What tips could you give someone with dyslexia and dyspraxia so they are better supported in school, uni,and the workplace?
My two main tips are to be honest, and don’t be afraid to tell people. It doesn’t make you a bad student or employee, it just makes you different. Ask for help when you need it and whatever support you need.
How do you find remote working and do you have any top tips for working this way?
I did the whole of my masters at home during the pandemic and so I had to learn to adapt very quickly. Working remotely is normal for me because I've been so used to it. But I do also enjoy the social aspect of being able to come into the office twice a week to see the team and work together.
My tips for working remotely are:
What do you hope to achieve in 2022?
I hope to get as many companies as Gen Z friendly as possible because I know how hard it is as a young person to find a job. In my personal life, I hope to achieve something new each day and live life to the fullest!
You can follow Anouska here on LinkedIn!
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